About me
„My business background combined with the technical education allows me to work successfully as an interface between business and IT.
I'm passionate about helping the business to be successful using information technology.I'm always most successful by using professional requirements engineering combined with portfolio- and project management.
Over the years I was fortunate to gain a lot of leadership experience both nationally and internationally by building high performing teams and develop individuals.
It is always impressive to see how one can make big steps forward even in difficult situations and intercultural environments by positive and acknowledging communication. “
I'm looking forward to discuss how I may help you.Jan Hinrich Tietjens
years management
of global technical teams and managers in matrix organizations
years project management
Infrastructure, ERP, CRM,
certified project manager
years in IT
with comprehensive technical know-how .
Management
- 21 years in international management managing team leads and geographically dispersed technical teams through matrix organizations
- 25 years as certified multi project manager (ERP, CRM, infrastructure) across multiple industries
- 5 years enterprise service and escalation management with a track record of achieving SLAs and high Client satisfaction
- Evolve services organizations towards increased efficiency, client and staff satisfaction
- Active participation in contract negotiations and continuously innovating in developing new services
- Strong analytical, organizational, presentation and leadership skills
Information technology
- 32 years of experience in developing IT strategies with comprehensive technical know-how
(Cloud Computing: SaaS, PaaS, and IaaS, SAP operations, high availability solutions, Client Management, data analytics, system integration, networks, storage, software development, virtualization, databases) - Interface between business and IT as internal consultant
- Broad exposure to various software solutions: ERP, CRM, logistic systems, manufacturing management, contact center
- ITIL and project management certified
Altran Group, Munich
Type of business: Consulting
- Leading the central European IT team
- Responsible for applications, infrastructure, operations and service delivery
- Business relationship link between business units and IT at the executive level
dmo – digital mobilities consultants, Hamburg
Type of business: Consulting
- Projectmanagement specializing in mobility solutions, digitization, mobility as a service, ride-pooling concept, smart cities.
- Working on a digitalisation strategy for a public transport company
- Development of NOx Emission Reduction Strategies for German cities
- Creation of a collaboration platform for public transport companies based on Microsoft Sharepoint online
Rohde & Schwarz, Munich
Type of business: Electronics
- Global responsibility for SAP and datacenter operations, networks, telecom, endpoints and service desk.
- Managing an organisation of 84 IT specialists and 57 indirect reports
- Introduction of global incident- and problemmanagement processes
- Project Manager migration MS Exchange, Skype
- Building a global service organisation
- Simplifying/ standardising IT services
NetApp, Munich
Type of business: Information technology
- Service management
- responsibility for the overall service delivery for one of the biggest service providers focusing on their cloud environment - Managing a global dedicated organization of 15 reports consisting of support account managers, resident engineers & escalation engineers with members from 5 countries providing 24/7 support & consulting
- Service sales
- successfully drove the renewal of the support offerings
- continuously innovate in developing new services based on customer requirements
- owning the service part in customer negotiations with the account team
- P&L responsibility - Predictive support
- ensuring high availability by using data mining techniques to identify risks and mitigate them
- achieved 100% uptime for more than 6 months - Customer listening
- run customer workshop identifying improvement projects
- completed 8 projects driving change within the organization leading to high customer satisfaction
NetApp, Munich
Type of business: Information technology
- Service management
- managing a global organization of 9 resident engineers with members from 5 countries providing 24/7 support & consulting
- escalation management for the customer support organization
- ensuring 24/7 99.999% availability of the cloud storage - Consulting on improving the global customer support organization
- restructuring of the support master data management process
- implemented problem management
- rolled out a customized education/coaching concept using an LMS
- streamlined the change process - Technical projects
- developed a tool to collect various data sources for holistic risk management
- customized monitoring integrated into customer ticketing system
Bio-Rad Laboratories, Munich
Type of business: Biotechnology
- Responsibility for the IT-infrastructure of 1000 employees in 18 countries
- Management of an international team of 10 support analysts, team leads and several consultants
- integration of three formerly independent organizations
- introduction of ITIL service processes
- changes in personnel and management structure - Infrastructure integration of acquisitions
- Consolidation of European infrastructure
- cost reduction through standardization, virtualization and usage of terminal servers - Member of Global IT Strategy Council
Bio-Rad Laboratories, Munich
Type of business: Biotechnology
- Management of a team of 4 support analysts/project managers
- Conceptual Design of eBusiness applications (B2B and B2C)
- Project manager Salesforce.com implementation
- Project manager ERP and Manufacturing Management Software implementation
- Responsibility for the IT-Infrastructure of 200 employees in Germany, Austria and Switzerland
- Redesign of the IT infrastructure
Verlag Moderne Industrie, Intermedia Services GmbH, Landsberg
Type of business: Publishing
- Implementation of an ERP system for a publishing service company
- IT project manager „new logistics center“
- redesign of all logistic processes
- system integration
- managing of the migration - Buildup of the system administration and data analytics group
- Project manager data center outsourcing & output management
Simac GmbH and SSC GmbH, Hannover
Type of business: Information technology
- Sales of system integration concepts
- Buildup of the Hamburg branch
- High availability concepts, project management
Otto Versand, Hamburg
Type of business: Financial services
- Business process reengineering of the whole company
- Design of custom ERP System for a subsidiary company
- Development of interfaces and reports
Role: | Project Manager |
Customer: | dmo - digital mobilities consultants |
Tasks: |
Achievements:
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Products used: | Office365, Sharepoint online |
Role: | Project Manager |
Customer: | Rohde & Schwarz GmbH & Co. KG |
Tasks: |
Achievements:
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Products used: | IBM Notes, Microsoft Exchange, Skype for Business |
Role: | Project Manager |
Customer: | Rohde & Schwarz GmbH & Co. KG |
Tasks: |
Achievements:
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Products used: | ITIL V3 |
Role: | Project Manager |
Customer: | T-Systems |
Tasks: |
Achievements:
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Products used: | Tivoli Netcool, HP Service Manager, NetApp administration, OnCommand Unified Manager |
Role: |
Project Manager |
Customer: |
T-Systems |
Location: |
Košice, Slovakia; Kuala Lumpur, Malaysia |
Tasks: |
Achievements:
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Role: |
Project Manager |
Customer: |
NetApp |
Tasks: |
Data cleansing and coordination with customers |
Experience: |
SAP CRM, Oracle applications |
Products used: |
Microsoft Access, Microsoft SharePoint |
Role: |
Project Manager |
Customer: |
T-Systems |
Tasks: |
Comparison with - Known-Error Database
Preparation of management dashboards |
Experience: |
ITIL V3, Changemanagement, Big Data Analytics, Netapp Administration |
Products used: |
Perl, Hadoop |
Role: |
Project Manager |
Customer: |
T-Systems |
Site: |
Slovakia; Malaysia; Mexico; Brazil |
Tasks: |
Results: |
Role: |
Project Manager |
Customer: |
Bio-Rad Laboratories GmbH |
Tasks: |
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Role: |
Project member |
Customer: |
Bio-Rad Laboratories GmbH |
Tasks: |
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Role: |
Project Manager |
Customer: |
Bio-Rad Laboratories |
Tasks: |
Results:
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Role: |
Project Manager |
Customer: |
Bio-Rad Laboratories |
Tasks: |
Results: |
Role: |
Project Manager |
Customer: |
Bio-Rad Laboratories |
Tasks: |
Results: |
Products used: |
ZENworks Configuration Management, Active Directory, Citrix, VMware ESX, Novell NetWare, Cisco, SCCM, Citrix Presentation Server, Windows Administration |
Role: |
Overall project management |
Customer: |
Bio-Rad Laboratories |
Tasks: |
Results: |
Role: |
Project Manager |
Customer: |
SV Hüthig Fachinformationen GmbH |
Tasks: |
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Role: |
Project Manager |
Customer: |
SV Hüthig Fachinformationen GmbH |
Tasks: |
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Role: |
Project Manager |
Customer: |
SV Hüthig Fachinformationen GmbH |
Tasks: |
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Role: |
Project Manager |
Customer: |
SV Hüthig Fachinformationen GmbH |
Tasks: |
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Role: |
Business Analyst |
Customer: |
Otto Versand GmbH & Co |
Tasks: |
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